SPOTT Alerts stands for STATUS of Power Outages Through Text Alerts. It is a notification service that enables members to report outages and receive outage restoration updates. The program is available without charge to all residential REMC members. Please note that standard message and data rates may apply through your carrier.

First, list your mobile number(s) on your Randolph Electric account, then text TEXTREMC to 1-877-736-2633. You'll also want to save this number to your contacts so you can quickly report your outage when necessary. PLEASE NOTE: Standard text and data rates may apply and it may take up to one day for changes to your account to take effect.

Yes, you may register up to 6 phone numbers to receive alerts from the same account.

• You may have one number associated with up to four locations

• If you have five or more locations, you’ll be asked to call to report your outage

It can take a few minutes before your outage is entered into our system. Please wait a few minutes and then text STATUS again. If you get another message that says there is no outage, please text OUT again to ensure that we enter your outage into our database.

• In most cases, in order to receive a STATUS update, you must text STATUS to 1-877-736-2633. REMC will only push a STATUS notification to members if a significant event occurs that will impact restoration efforts. You should receive a text notification from REMC when power has been restored.

• During major storm events or other times when there is a high volume of outages, STATUS updates may not be available. We will instead communicate about outage restoration progress through more traditional channels, including newspaper, TV, radio, RandolphEMC.com and our Facebook and Twitter pages.

• It is also important to remember that an Estimated Time of Restoration (ETR) will not always be available. We attempt to estimate the time of restoration to allow you to plan and safely await restoration, but ETR is only an estimate. We may have to update the estimate based on a number of factors, such as evaluation of damage from an onsite crew, changing weather conditions, additional problems that occur or any specialty crews or equipment needed for repairs once the damage is assessed. We do our best to keep you aware of updated information.

• Outage texting is an automated process through our outage management system, and relies on keywords to communicate. Following are the only keywords allowed to communicate about an outage via text:

As a courtesy to our members, automated text updates are disabled between 12 midnight and 6 a.m.

Yes, you may register up to 6 phone numbers to receive alerts from the same account. Please don’t sign up someone to receive alerts from your address without their permission.

Yes, with the account holder’s authorization, you can register your number to receive alerts for their account.

No.  You or your neighbor should call REMC at 1-877-736-2633 to report the outage. You may only report an outage via text message for the locations associated with your mobile phone. Your neighbor may register for the program by texting TEXTREMC to 1-877-736-2633. Standard message and data rates may apply.

We send messages to you in order, but your cell phone carrier does not guarantee that messages will be delivered in order. If you get two messages in a row, you may have to scroll up to see both messages on the cell phone screen.

• If you have a signature line automatically set up for your outgoing messages, this could prevent the system from understanding your message.

• You may have misspelled a word.

• There could be a temporary service interruption.

• Please wait a few minutes and try again.

In text messages, highlighted or underlined text is a hyperlink that you can touch, such as a website or phone number that can automatically be dialed.

• Your cell phone may be registered to receive messages from more than one account.

• You will get additional alerts if REMC sends a significant STATUS alert or if power has been restored.

• No. While the estimated time of restoration (ETR) may have passed, our crews are still working hard to restore your power. We will update the estimate based on a number of factors, such as evaluation of damage from an onsite crew, changing weather conditions, additional problems that occur or any specialty crews or equipment needed for repairs once the damage is assessed.

• While we do our best to keep the ETR up-to-date and to keep you aware of updated information, our first priority is getting your power back on. You can text STATUS to 1-877-736-2633 at any time to see your latest ETR and update. You will receive a text when your power is restored. If you receive a message indicating that your power has been restored but you are still without power, please check your property’s breakers and re-report if necessary by texting OUT to 1-877-736-2633.

Please first check the circuit breaker at the property. If power is still not restored after checking the breaker, either text OUT or call 1-877-736-2633 to re-report the outage. There may be additional damage at your location that REMC was not previously aware of when making the original repairs.

Text alerts are offered at no charge by Randolph EMC. However, your cell phone provider may bill you for text messages received and sent with this service. REMC is not responsible for these charges. Before using, check with your cell phone service provider for text message costs.

REMC cannot guarantee delivery of text messages. Your cell phone wireless carrier is responsible for transmitting text messages. Text message delivery may be limited by your cell phone plan or your provider’s wireless coverage area.  From time to time, the texting system may be unavailable and text messages cannot be sent by us. This could result in undelivered or untimely text messages.

Prior to changing your phone number, text QUIT to unregister your account. When you receive your new phone number, be sure your account has been updated with the new number, then text TEXTREMC to 1-877-736-2633 to re-register your account.

Once your text limit is reached you will not receive any additional messages. Your text limit depends on the level of service you have with your carrier for number of texts by daily or monthly volumes.

As long as you keep the same phone number, you will continue to receive messages.  If you get a new phone number you will need to be sure your account has been updated with the new number, then text TEXTREMC to 1-877-736-2633 to re-register your account.

• If you move to another location outside of Randolph EMC’s system, text QUIT from your current cell phone number to opt out of the program. Otherwise, your number will be removed from our database within three days.

• If you remain a Randolph EMC member, but move to another location, please re-enroll in the program. First, text QUIT to 1-877-736-2633, then text TEXTREMC to 1-877-736-2633 to re-register your account with the new location.

Each cell phone works differently. Check the instructions that came with your cell phone to determine how to send text messages from your device.

To cancel your participation in SPOTT Alerts, text QUIT to 1-877-736-2633.  You will receive confirmation that you will no longer receive texts from Randolph EMC.