Ready and Committed to Serving You
Amid the rapidly evolving COVID-19 virus, Randolph EMC is constantly monitoring state and federal agencies, and is working to maintain the highest level of safety and service that you’ve come to expect. We want to remind you that we are here for you and your families throughout this uncertain time.
As part of our COVID-19 response plan, late fees and non-pay disconnections have been suspended for both traditional and FlexPay (prepaid) accounts as we work through this crisis. We are committed to helping you keep your costs manageable. If you anticipate having trouble paying your bill, we encourage you to contact us so that we can work with you to develop a payment plan and share tips to help you reduce your energy usage.
In an effort to protect our members’ and employees’ health, the cooperative has restricted walk-in traffic at our offices in Asheboro and Robbins. We strongly encourage members to use the remote options available to conduct business, and our Member Service Specialists will remain available via phone during business hours to assist with applying for service, payment extensions or any other requests or needs. In addition, the drive-thru window at the Asheboro office will remain open, and although we are utilizing a temporary office across the street, the drop box inside the front door at the original Robbins office will be available for members to drop in payments. Rest assured that outage response and other functions of our operations will continue to operate as usual.
We are following announcements from state and federal agencies regarding the COVID-19 virus and will maintain the highest level of safety and service that you’ve come to expect. Please continue to follow RandolphEMC.com, Facebook and Twitter for updates. We appreciate your cooperation and patience!
Guidance for Members
We encourage our members to continue to take everyday precautions to help prevent the spread of respiratory diseases as recommended by the U.S. Centers for Disease Control and Prevention (CDC) and the N.C. Department of Health and Human Services. These include:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
- Avoid touching your eyes, nose and mouth.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- It is not recommended that people who are well wear a facemask, but facemasks should be used by those who show symptoms of COVID-19 to help prevent the spread of disease to others.