In March, Randolph EMC temporarily suspended late fees and service disconnections due to nonpayment of bills. Following REMC’s voluntary suspension, Governor Roy Cooper also issued executive orders that placed a moratorium on utility disconnections that expired July 29, 2020.

We understand many members may be facing financial difficulties because of COVID-19.  Randolph EMC is extending members a grace period on disconnections to allow time to reduce their past-due balances. Members should use this time to contact a member service specialist to develop a COVID-19 Payment Plan that fits their needs. Any past due balances that remain after the grace period will be automatically enrolled in a payment plan.  

During this unprecedented time, we are here to help. Please take a look at the list of Frequently Asked Questions below. If you have any questions not covered here, please give our member service specialists a call at (336) 625-5177 in Asheboro or at (910) 948-3401 in Robbins between 8 a.m. and 5 p.m., Monday through Friday. We appreciate your cooperation.