9/16/18 | 6:30 PM Update

Asheboro, N.C. (Sept. 16, 2018, 6:30 p.m.) – Randolph Electric Membership Corporation has made significant progress restoring power outages Sunday, with approximately 800 members without electricity as of 6:30 p.m. 

Several members in Randolph, Montgomery and Moore Counties have been affected by a Duke Energy transmission line outage that serves the cooperative’s substations in those areas. In order to minimize the outage time to some of these members, Randolph EMC was able to divert power from other substations while Duke Energy makes repairs. These members may experience another brief outage when conditions are safe to return to normal operations.

This progress is encouraging, but the cooperative cautions that new outages will likely continue to occur and existing outages could extend for several more hours. Flooding, fallen trees and debris are impeding line crews’ access to restoration points in many areas. Additionally, many outages have been caused by trees outside the right of way that have fallen across power lines, breaking poles and wire spans in the process.

“I’ve been extremely pleased with our group’s quick response to outages so far,” said Dale Lambert, CEO of Randolph EMC. “We’re fortunate to have had extra contract crews in place before the storm to help our local crews with repairs—especially with the number of broken poles we’ve encountered. Because replacing poles is such a lengthy process, we brought in additional line technicians today to help the restoration effort even more,” he added. 

We understand prolonged outages are frustrating, and electric co-op members are thanked for their patience, as well as the gratitude they’ve shared with restoration personnel. Crews will work as quickly and safely as possible to return the essential service of electricity to all.

Members who experience a power outage should report it by calling 1-877-736-2633 (1-877-REMC-OFF). We appreciate members’ patience as crews make progress restoring outages. The latest outage information is always available at https://outages.randolphemc.com.

You can help by being especially vigilant of work areas. Please do not go out on the roads unless absolutely necessary. Keeping the roads clear will help first responders do their jobs and allow restoration crews access to impacted areas. Additionally, many road shoulders are saturated or inaccessible, which means crews will have to set up their trucks and equipment on the road in some locations.

For your safety, never go near downed or sagging power lines and be aware that fallen lines could be hidden by debris or high water. Always assume power lines are energized and report damage to your utility provider immediately.