Billing & Payment FAQs

These are some of the most frequently asked questions about billing and payments that our Member Service Representatives receive. We are happy to answer any other questions you might have, so please give us a call toll-free at 1.800.672.8212 during business hours so that we may assist you.

What is the WPCA?

Increases in energy costs and those fuels needed to produce energy have had a significant impact on all areas of our society. Business, industry and American households have felt the latest energy crunch. Your electric cooperative has made use of a WPCA factor on all billings to the membership since 2002. The WPCA stands for Wholesale Power Cost Adjustment factor and it is exactly what it says. This additional amount is added to membership billings based on changes in wholesale power paid for by your cooperative.

What is the NC Renewable Energy Charge?

The NC Renewable Energy Charge is a per-account charge is calculated annually. This amount represents money spent to meet state renewable energy and energy efficiency mandates.

May I change my Due Date?

At the present time, your due date is determined by the location of your electric service. There may be changes made in the future that would allow a change in the due date for you electric bill.

How much is a Late Charge?

The current late charge is 1.5 percent of the past due bill amount. The minimum charge for a late fee is $4 and the maximum charge is $100.

How do I set up Bank Draft?

One of our Member Service Representatives will be happy to assist you in setting up a draft payment for your account. You will need to provide us with a voided check or savings account deposit slip that shows your account number and your bank’s routing number. Click here to learn more about our Bank Draft program.

How do I set up Budget Billing?

Randolph EMC’s Budget Billing program averages your previous year’s electric use to give you equal payments each month. One of our Member Service Representatives will need to access your account history to assist you in this process. Click here to learn more about our Budget Billing program.

How do I reset my user password for my online account?

Resetting your online account password is easy! Follow these steps if you have forgotten your password or need to change it for any reason:

  1. Access our Account Log-in page.
  2. Have your Account Number or Username available and click on the Reset Password link.
  3. Correctly answer the security question you chose when you first set up your online account.
  4. A new password will be sent to the email address we have on file for your account.
  5. This is the password you will use to access your account in the future.

If you need assistance at any time, or would like to personalize your account password, please call us toll-free at 1.800.672.8212.

When is my account subject to disconnection?

Your bill is due upon receipt and considered past due after the due date. Randolph EMC normally gives a member a grace period of seven days past the due date to pay the bill before the account is subject to disconnection.

I made my payment last month; why would that payment not be shown on my bill?

If your payment is received after our billing department creates your next month’s bill, the amount of your previous bill would be reflected on that bill as a past-due amount. You may call our automated number at 1.877.534.2319 at any time to verify that your payment has been posted and received.